Privacy Policy
Craft & Sons Landscaping (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Site at craftandsons.com and related services (the “Service”).
By accessing or using the Service, you agree to this Privacy Policy and our Terms of Use at https://craftandsonslandscaping.com/terms-and-conditions.
DEFINITIONS
Company: Craft & Sons Landscaping.
Country: United States.
Customer: An organization or person that signs up to use our Service.
Device: Any internet-connected device used to access Craft & Sons Landscaping.
IP Address: Internet protocol address assigned to your Device.
Personnel: Employees or contractors of Craft & Sons Landscaping.
Personal Data: Information that identifies or can identify a person.
Service: Our services as described on the Site.
Third-party service: Vendors and providers who assist in delivering the Service.
Website: Craft & Sons Landscaping’s site at craftandsons.com.
You: A visitor, lead, or customer using the Service.
INFORMATION WE COLLECT
We may collect:
Contact Data: Name, email address, phone number, service address.
Communications: Messages you send us; call/SMS metadata related to appointment scheduling and confirmations.
Usage Data: IP address, browser type, pages visited, referring URLs, device identifiers, and cookies.
Lead/Order Data: Service interests, requested dates, and project details submitted via forms.
We may also receive information from third-party services (e.g., scheduling, payments, advertising platforms) as needed to operate the Service.
COOKIES & TRACKING
We use cookies and similar technologies for functionality, analytics, and to remember preferences. You can control cookies through your browser settings; disabling cookies may affect Site functionality.
HOW WE USE INFORMATION
We use personal information to:
Provide, operate, and improve the Service;
Schedule and manage estimates/appointments;
Send transactional messages (confirmations, reminders) and, with consent, promotional messages;
Respond to inquiries and provide customer support;
Conduct analytics, security, and fraud prevention;
Comply with legal obligations.
EMAIL & SMS COMMUNICATIONS
By submitting your email and/or mobile number, you consent to receive communications from us. You can unsubscribe from emails via the link in each email. For texts, reply STOP to opt out. We do not share mobile opt-in data with third parties for marketing.
WHEN WE SHARE INFORMATION
We may share information with:
Service providers who support our operations (hosting, CRM, messaging, analytics);
Law enforcement or regulators when required by law or to protect rights and safety;
Corporate affiliates or successors in the event of a merger, acquisition, or asset transfer (subject to this Policy).
We do not sell personal information. We do not share mobile consent data for third-party marketing.
DATA RETENTION
We retain personal data as long as necessary to provide the Service and for legitimate business or legal purposes. When no longer needed, we will delete or de-identify data in a reasonable timeframe.
SECURITY
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
YOUR RIGHTS
You may request to access, correct, or delete certain personal information by contacting us at [email protected]. We may take reasonable steps to verify your identity before fulfilling requests.
CHILDREN’S PRIVACY
Our Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.
INTERNATIONAL USERS
The Service is operated in the United States. If you access the Service from outside the U.S., you consent to the transfer and processing of your information in the U.S.
STATE-SPECIFIC DISCLOSURES (INCLUDING CCPA)
To the extent applicable, California residents may have rights to know, access, delete, and non-discrimination. We do not sell personal information. To exercise rights, contact [email protected].
Carrier Disclosure (SMS): No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services (e.g., customer service) is permitted. Other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes are effective when posted on the Site. Your continued use constitutes acceptance.
CONTACT US
Questions about privacy?
Email: [email protected]
Phone: +1-(419) 545-4350
Mailing Address: 70 Massa Avenue, Mansfield, OH 44907